Property Management Terms and Conditions

By Accepting our invoice for Property Management Services you agree to the following terms & Conditions:

Full Management Service

The company, together with a representative of the owner, shall compile a record of the bulk furniture items of the property and their condition on the day the agreement is signed.
The company will hold the keys and visit the property once a month to check everything is in good & working order & secure. Should there be any issues with the checks that require immediate attention, the company will deal with those and inform the owner as soon as possible.
The company will pay utility bills/local tax at the owners request, an initial deposit will be required and normally this starts at €100. We will update your account so you know when bills have been paid. When the funds expire you will be required to pay more into the fund for bills.
Provide additional access for utility companies/maintenance at the following rates:

- €15 between 10:00hrs and 18:00 hrs, per hour
- €25 between 20:00hrs and 08:00 hrs, per hour
Should the owner require access to the property, keys can be collected free of charge during office opening hours.

Repairs to the Property

Any repairs required in the property, which are the owner’s responsibility, will be implemented by the company, and paid for by the owner.
The company will send the quote to the owner for approval, after receiving they will implement the repair.
If immediate repair is required the company will implement this and charge the owners account.
In case of emergency, a quote may not always be possible.

Please note that the standard rate for allowing access to external companies will be charged as follows

Insurance of the Property

The cost of Insurance is the owner’s responsibility.
In any event the company will not be responsible for damage to the property or its contents.

Exchange Rates, transfers & banking

The service is generally provided in GBP, EURO or BGN
If payment for a service is required to be made in any other currency the managers reserve the right to charge the exchange rate of the bank and not the interbank exchange rates
Payments into the owners bank accounts can only be made to accounts within Bulgaria, except where the rental income has been collected in the UK.
If rental income has been collected to a UK bank account of the Managers then payment can be requested to be made to a UK bank account.
The Managers reserve the right to charge a transfer charge according to its own bank charges

Late Payment Charge

We may charge a late payment penalty if you are overdue an invoice payment for existing property management services. If you are more than 45 days late for a payment then we reserve the right to cancel all current services offered under this agreement. You will be responsible for arranging collection of your keys from our office at your own expense.

This service is valid for 12 months
We will hold the keys to your property and allow pickup of the keys during standard office hours
Provide access to your property at the following rates:

We will need at least 72 hours notice in order to provide pickup of your keys.
On cancelling this service it is your responsibility to arrange collection of your keys from our office.
Other management services (callouts, repairs, check ins, etc) offered on this website are available but charged at 50% more than the standard prices

You can cancel your services by giving us 30 days notice in writing of your intention to cancel. This can be sent by email or by phone.
Pre-paid management fees are non-refundable
If you have gone over your membership term and wish to cancel then you will have to pay for each additional month of over-subscription plus a £25 administration charge.
Keys can be collected from our office in Bansko
Any retainer amounts will be refunded in full (minus any transfer charges).